IT Developer

Business Studies,Taxation,Financial Accounting,management accounting

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IT BUSINESS ANALYST - APRIL 2014 TO TILL DATE (4 PLUS YEARS)

As an IT Business Analyst in Sales force Developer & Administrator for Services & Sales Cloud my primary responsibilities are:
• Expert in Incident Management & Break-Fix systems and Change Requests. In this, my role demands in working closely with Business & IT Leadership in gathering the business requirements, translating them in to Functional Specifications & explain them how requirements may be implemented from a functional/technical standpoint. Experience in managing the requirements in Agile Framework (Kanban Board)

As a Salesforce Administrator I worked in Sales & Service Cloud on the below requests:
• User Management: experience in creating and maintaining various roles, profiles, assigning users to it & deactivate users (exit process). Assisted users in unlocking/resetting passwords, dealt with Single Sign-on-two factor authentication and certificate problems. Created & maintained Permission Sets, experience working & maintaining the Role Hierarchy of the organization
• Proficiency in creating & maintaining Public Groups, Record Types, Queues, Page Layouts, Email Templates, Web2Lead, Reports & Dashboards, Implemented Auto Schedule Reports
• Worked on Lookup Filters, Declarative Lookup Rollup Summaries, Workflow Email Alerts, Field Sets, Field Accessibility Pick List Values, Sharing Rules, Case Assignment Rules
• Worked on Import Wizards: Uploading external data into Sales force
• Monthly SFDC data export & Audit Trail (Data Export from Sales force production system and save the data to the external file).
• Co-ordinate and work with the Salesforce Module Lead, SAP ABAP & Integration Experts
As a Salesforce Developer I worked on the below requests:
• Experience in SFDC development using Apex Triggers and Classes, Force.com IDE, experience working in Mavens mate as the coding editor.
• Developed workflow rules, validation rules, lead assignment rules and tri

• Proven record of successfully managing team strength of 30 consists of 3 Team leaders, 4 process leads, 8 senior executives & 15 process executives. Responsible for their performance appraisals, employee development, goal setting & key result areas
• Accountable and Responsible for achieving the business metrics for Americas, EMEA and Asia pacific regions. Involved in Statutory Audits & SOX Compliance
• Achieved efficiency by simplifying the business process

• Proven record of successfully managing team strength of 25.Responsible for their performance appraisals, employee development, goal setting & key result areas
• Accountable and Responsible for achieving the business metrics globally. Involved in Statutory Audits & SOX Compliance
• Achieved efficiency by simplifying the business process

Certificate of examination in level A2

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