2007-01 – 2011-08
completed
Computer Science
, Georgia
• ITIL Service Manager
• Windows Client Administration
• 1st / 2nd Level Support
• Problemlösungskompetenz
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Technician - Information Technology (Technical Information Technology)Germany |
9 years experience |
Birthday:
Nationality:
Georgian
44702110
2007-01 – 2011-08
completed
• ITIL Service Manager
• Windows Client Administration
• 1st / 2nd Level Support
• Problemlösungskompetenz
2014-08 – 2018-09
• IT-Incident Management
• Problemmanagement
• Problemanalyse und Lösungsfindung
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To register2012-12 – 2014-08
• IT-Incident Management
• Problemmanagement
• Manuelles testen eines elektronischen
Dokumenten-Management-Systems (DMS)
• Erstellen und Durchführen von Anwenderschulungen
2010-10 – 2012-07
• 1st/ 2nd Lever Support
• Remote Hilfe
• Benutzung des CRM-Programms
2008-11 – 2010-07
• DSL Internet Installation
• Konfiguration des Routers
• Aufklärung über Vertragsbedingungen
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• gute Kenntnisse in MS-Office, aktuelle Betriebssysteme
• Remote Support Technologie, Dameware, Radmin usw.
• Ticketsysteme ServiceDesk Plus Manageengine
• Software Tests und Schulungen, Manuelles Testen