2012-06 – 2015-05
completed
Computer Mathematics (post-graduate)
, India
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IT AdministratorIndia |
2.5 years experience |
Birthday:
Nationality:
Indian
44302362
2012-06 – 2015-05
completed
2015-09 – Till now
Customer support over phone,IM and E-mail.
Team management ( Exchange L1 Team Lead)
Preparing pending ticket report in Excel. ( Ticketing tool - BMC Remedy tool and Service now.)
Active member of a Team Fun club.
Got certification for best performance by working on Escalated cases.
Prioritizing the cases of VIP users and emergency requests.
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MS Exchange
MS Lync
MDM Airwatch
Knowledge in MS Word and MS Excel
C, C++ languages.