IT Administrator

India

2.5 years experience

Birthday:

Nationality:
Indian

44302362

University education

Timeframe
Degree / faculty / university
Study areas

2012-062015-05

completed

Master of Computer Applications (MCA)
Computer Mathematics (post-graduate)

, India

Professional experience

Timeframe
Occupation / company
Tasks

2015-09Till now

MS Exchange Administrator

, India
References are available upon request

Customer support over phone,IM and E-mail.
Team management ( Exchange L1 Team Lead)
Preparing pending ticket report in Excel. ( Ticketing tool - BMC Remedy tool and Service now.)
Active member of a Team Fun club.
Got certification for best performance by working on Escalated cases.
Prioritizing the cases of VIP users and emergency requests.

Language ability

Language
Level
Exam / certificate
Malayalam
Mother tongue

English
Fluent (C1)

Hindi
Fluent (C1)

Tamil
Fluent (C1)

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

MS Exchange
MS Lync
MDM Airwatch
Knowledge in MS Word and MS Excel
C, C++ languages.

  • Automobile

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