2001-11 – 2005-12
completed
European Master in Law and Economics
Business Studies
, Italy
Business Studies
, Italy
Photos are only visible to registered employers
Register here
Manager - Customer Service (Commercial)Italy |
|
10-15 years experience |
Birthday:
Nationality:
Italian
47587181
Recruiting with Employland
Free access
Register a German-based subsidiary of your company free of charge and start immediately.
- Targeted selection of your candidates: All relevant details about the specialists, photos and documents are displayed.
- Keep track of professional job-seekers and manage them in your personal favorites list.
- Create job searches: we will notify you via email about new suitable candidates.
- Contact skilled employees. This first contact takes place by email via our platform.
-
Concluding employment contracts
If you sign a contract with a specialist and the specialist has started working with you, we will then charge you our recruitment fee, 10% of the first gross annual salary.
-
Optional legal tasks at a fixed price
We handle the necessary paperwork for obtaining residence permits or qualification certificates at a fixed price, if you wish.
EU & EFTA:€ 975(Recognition of qualification)Third countries:€ 1 975(Recognition of qualification + residence permit)
University education
Timeframe
Degree / faculty / university
Study areas
Professional experience
Timeframe
Occupation / company
Tasks
2015-12 – Till now
Customer service and distribution manager
, Italy
, Italy
- Document_Experience_011.pdf
Other profile data will become visible once you register
To registerLanguage ability
Language
Level
Exam / certificate
English
Fluent (C1)
Other certificate
Other skills
Key professional skills
Driver licenses
Interests, hobbies, personal
Presently, I am employed as Customer Service and Distribution Manager in Pharma company for OTC and RX pharma market (Mass, Direct and Wholesale channel).
My main job is to liaise with Customer Service team to implement best practices and to drive customer and performance improvements. To decide appropriate quantities of items to stock and ensure inventory maintains optimal levels.Monitor and report on KPI's metrics, deep dive and identify trends/root causes (mainly Customer Satisfaction, Casefill and OT delivery status).
Before this experience, I was Stock Control and Shift Leader for Gdo company. The role involved ensuring stock control methods to minimize 'Out of Stock' rate and ensure consistency of supply while monitoring compliance within the quoted delivery promise. My main activity was working to ensure that the Customer receives excellent Service during the fulfillment process.
I was also Official Champion Italian Kpi’s Key User to monitoring KPI’s measures within European supply chain for monthly, quarterly & annually KPI's scores Vs agreed business plan targets (Developed key fulfillment measures within internal Unilever European supply chain).
Before this experience, I’ve been Unilever Customer Service Supervisor, leading a 12 people Team, focused on Customer Satisfaction (Key Customers program Team Leader) and credit specialist.
From 2006 to 2009 I was employed in Mercedes Benz Italia as accountingclerk and in Ford Motor Company as risk and finance analyst.
I graduated from Rome University “La Sapienza” with Communication and Business Economics, degree. (final mark 108/110 in 2005)
In addition to my full time post, I am a photographer within some magazines collaborations.
I feel that I would be able to offer the position advertised a great deal, as along with my job experience, I have the ability to communicate successfully at
- Automobile