IT Systems Analyst

Electronics and Instrumentation

Part of Global Customer Support team responsible for managing Super Cluster Engineered Systems deployed worldwide.

Automation repeated tasks using shell scripts
Quarterly Full-Stack Patch management and support of Super Cluster systems.
ZFS file system administration and support
LDOMs and container administration
Root Cause Analysis (RCA) and documentation for Severity 1 issues
Solaris 11 repository set-up and troubleshooting.

Worked as a transition SPOC for UNIX and completed seamless transition from onshore team. Formed offshore teams by providing reverse transition and training. The project consists of age old technologies such as Solaris 6 running on E450 Server and RedHat 7 to state of the art technologies like Solaris 11.3 and RHEL 7 respectively on latest hardware. Day to day activities involves mentoring team, attending P1 bridge calls and supporting mission critical issues, preparing RCA, further transition about new additions etc. Project follows ITIL process.

Patch management on 1000+ servers
Infrastructure Orchestration using Puppet
Zone movement from one hardware to another across DC
ZFS root pool disk replacement
Veritas cluster related activities
RASCI matrix preparation after each transition
Global zone and non-global zone installation and maintenance
Service improvement plan by automation
Identification of Risk and preparation of risk letters
Worked on Solaris 6 capsules running on Solaris 10
Maintenance of ZFS snapshots for branded zone recovery

The project consists of 5000+ servers that includes Linux, Solaris with Veritas Cluster Server, Volume Manager, ZFS, LVM and SVM. Our day to day activities includes trouble shooting mission critical production servers to development server.

File system management of SVM/ZFS/VxVM
Server Networking TCP/IP
Faulty disk replacement in Store Edge 6130
Performance analysis using sar, iostat, prstat, netstat etc.
Familiar with Service Management Facility and Systemd
Understanding of DAS, NAS and SAN Storage activities on Servers
Co-ordination with network, storage, backup and database teams
Patch management of servers
ITIL process compliant for change management
Handling the escalations raised by the client and team

Designation: Senior Customer Engineer – UNIX/Linux

The project comprises of SUN Servers and Linux servers deployed in various regions. Maintenance and troubleshooting of SUN and Linux servers installed with OVPI, NNM, TeMIP and MRTG and networked with many devices.

Data Centre support and management
Installation, configuration and maintenance of Solaris and Linux servers and workstation
Writing shell scripts for monitoring memory, CPU and Disk utilization statistics on Solaris , Linux Servers
Administration and configuration of FTP, SSH, Network File Systems on Linux and Solaris
Configuration of new devices to the systems
Independently perform tasks related to technical support and management of UNIX/Linux based computing servers
Diagnose hardware / Software problems and support end user environments
Worked as a team to ensure all services are provided as per SLA (Service Level Agreement)

–

–

–

–