Hotel Expert

Managed all aspect of the Inn and Spa, including maintenance and housekeeping operations. This included:
- Revenue Management
- Group Reservations and Blocks
- Rate creation and management online
- Staff Hiring and Training
- Oversee all day-to-day operations
- Active liaison between all other departments
- Policy and procedure creation

Managed all aspect of the Resort front office, this included:
- Revenue Management
- Group Reservations and Blocks
- Rate creation and management online
- Staff Hiring and Training
- Oversee all day-to-day operations
- Active liaison between all other departments
- Policy and procedure creation

Was Interim General Manager for this property when the GM was on an extended Sick Leave. Managed all aspects of the resort while maintaining the high standards that were set in place. This included revenue management, rate optimisation, occupancy management, daily meetings with all department, ensuring all teams had the tools to succeed. Also oversaw all HR issues, managing all events and groups and maintaining accurate financial data for accounting.

I was part of the team that took over this operation for Clique Hotels & Resort and oversaw the creation an implementation of policy and procedures for both the front office and housekeeping departments.
Managed all aspect of the Resort front office, this included:
- Revenue Management
- Group Reservations and Blocks
- Rate creation and management online
- Staff Hiring and Training
- Oversee all day-to-day operations
- Active liaison between all other departments
- Policy and procedure creation

This course was intended for high-level managers to help with leading and driving customer-focused teams. Course detailed HR practices, motivation, conflict resolution, etc.

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