Specialist - Bank

• Major: Management

Business Administration, Management

• Lead the team of Quality Control and ensure through different spot checks, tools, schemas and reporting to maintain high level of quality in the Network through following procedures and processes;
• Lead Retail Sales Reporting and Analyzing team, responsible of Branch Network Optimization results; Conduct other diagnosis and analysis for Retail using BNO (Branch Network Optimization) tool and information as well as sales force performance reports and analysis on the trends, compared to the targets; incentive scheme, Winners awards, target setting, incentive scheme design and implementation and constant upgrading of sales performance tracking and reporting;
• Lead Retail KYC team assure the process of Periodic update of Retail Customers as per their risk profile, completion of Due Diligence and monitoring of AML Conditions set for Retail Customers. Implement the AML requirements within Retail and Branch Network;
• Advanced Measurement Approach of Operational Risk for branches network area correct monitoring of DORS responsibilities. Effective implementation of all activities required from operational risk management framework in line with AMA project Group standards: Operational Risk assessment, Scenario analysis, Mitigation actions, EWI, Event Data Collection process.
• Manage RBAL Branch Standards development, network footprint, new branches closures, relocations; Ensure Branch image and facilities adhere to high standards of quality and consistency with approved Branch Standards. Assure implementation of digitalization strategy through construction of Self-Service Zones and transaction center;
• Act as the main point of contact with the Bank business continuity coordinator for all business continuity related activities during planning, testing and execution.
• Acting as Compliance Ambassador for Sales and Distribution area and responsible for being up to date with all regulations, operational procedures, rules, circulars coming from Compliance;

• Planning, organizing and controlling retail banking activities and resources in order to meet retail banking objectives;
• Assessing market conditions, defining, recommending, implementing and monitoring retail banking strategy in order to gain and sustain the bank’s competitive edge and results;
• Reviewing control of the branches operating costs within the budget in order to maintain cost control;
• Accessing, analyzing, defining, recommending and following up market intelligence, and marketing plans in order to meet retail banking strategic objectives;
• Identifying customer needs initiate action and following up in order to meet customer expectations;
Identifying training needs recommending guide rotate monitor and following up in order to improve
staff competencies;
• Directing and following up on implementing of audit comments;
• Overseeing the development of products and keeping track of competitor products and their pricing;

• Established, managed and achieved a range of customer service measures that establish and maintain RBAL as one of the best in the industry.
• Worked closely with the distribution network ensuring service standards are understood, implemented and delivered in line with bank business objectives.
• Benchmarked bank performance and standards against best practice
• Monitored the bank’s progress and performance and implemented appropriate initiatives to correct or improve service where necessary.
• Managing the Sales Force Effectiveness program by changing the way banking frontline is working and managed to achieve a sustained increase in sales productivity.
• Set up and managed Complaint Management Unit by managing clients’ complaints from all customer facing functions;

• Coordinated assigned efforts and projects with outside agencies, boards and CEO's.
• Organized, index and maintain reference and follow-up files with updated and accurate information.
• Assisted with the follow-up of assignments given to the management staff.
• Scheduled and prepared minutes of Management Board Meetings.
• Built and maintained positive working relationships with investors/clients by using principles of good customer service.
• Acted as liaison with other departmental units and governmental agencies and provide information as and when required.
• Research, analyze and present data for reports and other materials and expedite work flow.
• Maintained and updated dairy of appointments, organize meetings, make travel arrangements and arrange for the business trips of CEO and provided necessary information to other departments/employees and others as and when required

• Managed monthly and annual financial report according to World Learning procedures;
• Provided management and technical support to contracted training resources;
• Provided on –going trainings on small grants application and reporting procedures;
• Trained grant recipients with basic bookkeeping and financial matters as and when needed.
• Paid field visits and performed internal audit on project expenses as needed.
• Advised program staff on grants availability and status of spending;

PIU established at the Ministry of Economy for LEEDAK project
“Local Employment and Development for Albania and Kosovo”
• Managed the local staff necessary for the project implementation;
• Ensured project’ compliance with the laws, government regulations and ETF procedures.
• Acted in the name of LEED project in Albania, promoted its interests, and assumed the responsibility of the LEED Project activities, reporting to ETF, Albanian and Italian Governments;
• Planed program implementation in coordination with the Ministries of Economy and Local Powers and ensured accuracy and updating of project procedures and financial liability.
• Elicited, and ensured efficient and timely management of feedback from key stakeholders through reporting upward and through staff performance monitoring and evaluations.
• Ensured other contractors/sub-contractors’ compliance with contracts, and prepared summary reports of works accomplished upon delivery.

(Supervising Finance offices in Albania, Kosovo, Bosnia, Serbia and Macedonia)
funded by: USAID, MCI, Save the Children UNHCR, ECHO, SV, WHO, OFDA

• Implemented and maintained IMC’s system of accounts; settled up and maintained books and records on transactions and assets.
• Allocated and maintained accurate records on expenditures for field and headquarters in order to monitor the financial status of all project activities.
• Prepared, updated and submitted timely internal and external financial reports. Supervised and reviewed cash deposits and disbursement activity.
• Advised the Representative and other managers on the final status of the on-going projects.
• Participated in program planning; prepared budgets for new projects.
• Prepared and responded to internal and external audits. Implemented financial closeout of projects and programs.

Retail Banking, new distributions channels and e-banking

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