Network Administrator

⦁ Troubleshooting and providing support for Cisco IPT for various clients.
⦁ Moving, Adding, Change and Deleting Extensions.
⦁ Providing 24x7 supports to the customer.
⦁ Configuration of user features such as speed dial, call forwarding, transfer, call park, call pickup, call forward all, Extension
mobility, etc.
⦁ Troubleshooting of IP Phone registration issues.
⦁ Configuration of Voice Interfaces: FXS, FXO, ISDN E1/T1.
⦁ Attending daily status report and incident management calls.
⦁ Management of Voicemail users.
⦁ Configuring Cisco Unity and Unity Connection.
⦁ Configuration of SRST and call signaling protocols on Voice Gateways.
⦁ Configuration of CME (Call Manager Express) on Cisco routers.
⦁ Monitoring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323, MGCP,
and SCCP.
⦁ Class of Service using Partitions and CSS.
⦁ Configure & troubleshoot T1 & E1 PRI.
⦁ Knowledge in the handling of Service Calls (tickets).
⦁ Handle the escalation issues from team members and inform the client about them.
⦁ Taking remote access of the machines (if required) and troubleshooting accordingly.
⦁ Interacted with the client every week to discuss the progress of the project.

1) In-depth Knowledge of Cisco Unified Communications Manager (CUCM 10.X,11.0) and CME.
2) Awareness to Configuring and troubleshooting of PRI (E1 and T1), BRI, ISDN BRI, T1/E1 CAS and FX trunks.
3) Understanding of various call control protocols like MGCP, H323, SIP, and SCCP.
4) The configuration in Device-pool, Region, Location. and user feature such as Call-park, Call-forward, speed-dial etc..
5) The configuration of phone button template and phone softkey template.
6) In-depth knowledge of VoIP & POTS dial-peers, Route patterns, Route lists, Hunt Lists, Gateway (H.323, SIP, MGCP)

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