Electronic Technician - Information Technology and Telecommunication Technology

Providing cutting edge and customer tailored products, 7x24 Supporting, Project Management, Technical Trainings, Reporting and Dashboard Management, Indepth Log Analysis and Troubleshooting, Architecture Designing, Finding best matched products and solutions...

I was working as a Voice and Telephony Systems Manager at CMC and particulary managing Call Center environments and its infrastructure. We are managing and involving ININ, Avaya and Genesys Telephony Systems and IP Platforms. We prefer Polycom and GrandStream IP Phones for each Operations within CMC as cutting edge products.

Designing, Developing, Installing and Supporting SW products such as Billing , XML based Applications, Voice Mail, IPTV and Hotel Applications which works as a middleware between Hotel PMS (Property Management System - Opera) and CUCM (Cisco Unified Call Manager), Avaya . Train the customers about each products on technical basis.

Satellite IP link budget analysis, network diagrams, terrestrial network resource planning and associated hardware and software connectivity requirements. IP LAN/WAN design, device configuration and management.
VSAT technologies including teleport, fixed site, portable, and transportable solutions (SNG). Satellite communications design including link budget analysis, forward error correction, modulation, digital encoding, antenna sizing and power budget calculations.

Describe the functionality of Interaction Dialer
Describe Database Requirements for Dialer 4.0
Describe the Hardware and Software requirements for Interaction Dialer 4.0 servers.
Install Dialer 4.0
Describe the Supervision and Reporting facilities of Dialer 4.0
Implement Skills Based Dialing
Configure Dialer Scripts
Configure Dialer to respond to events dynamically
Perform maintenance on a Dialer 4.0 System
Manage Calling
Configure Campaigns
Describe Dialer's facilities for working with contacts in varied Time Zones
Understand Dialer Licensing
Describe the administrative components and setup of Dialer
Describe the fault-tolerance features of Dialer 4.0
Implement Dialer Security

Describe the handler-oriented subsystems and how they work.
Utilize the Research, Design, Build, Activate, Test, and Promote process to modify an existing handler and create a new handler.
Use Interaction Designer to manipulate handlers.
Create variables, values, and attributes in handlers.
Use the Expression Editor Assistant to create complex expressions.
Select tools and subroutines from the Interaction Designer palettes.
Debug handlers.
Use Dependency Viewer.
Define and describe the use of attributes, events, objects, tools, steps, subroutines, values, variables, and properties that make up a handler.
Pass values into/out of subroutine handlers.
Describe how handlers interact with other handlers, as well as with Interaction Center.
Describe the basics of flow control and other related concepts, as well as how Interaction Center handles outbound, inbound, and ACD activity.
Use database tools in a handler to query a database.
Add localized prompts.
Use Interaction Designer’s on line help effectively.

Customize Interaction Attendant menus
Configuring Skills-based routing
Configure ACD and Custom ACD routing
Configure SIP lines and line groups
Configure Secure SIP (SIP TLS) and Secure RTP (SRTP)
Configure an IVR using Attendant
Deploy an Interaction SIP Proxy
Deploy an Interaction SIP Gateway
Configure Interaction Center for Switchover
Configure an office for remote survivability

Describe the Overall Deployment Process
Describe how IC interrelates with other network servers/services
List and describe the Interaction Center platform applications
Describe the pre-install tasks for a IC server
Install IC
Run Setup Assistant
Correctly create a SIP line to a gateway
Configure and Provision a managed phone
Be able to perform a basic functionality test on a IC system
Create and Configure users
Configure Roles and Workgroups
Describe how VoIP devices communicate on the network
Access and configure IC security
Locate where Interactive Intelligence publishes up-to-date compatibility information (Testlab)
List the Interaction Center add-on products

FWK8-DPL (Framework 8 Deployment)

FWK8-FND (Framework 8 Foundations)

GRR8-DPL (Genesys Routing & Solution Reporting 8 Deployment)

CCNA

Certificate of participation in level C2

Certificate of participation in level A1