Training and Development Manager

• Planning and preparing training calendar after identifying the requirements of General Motors and as per department
feedback
• Identifying training needs, preparing new training materials based on the data collected and delivering the training
• Coordinating with Department Managers regarding training attendance and completion status
• Delivering technical training (in-house) to technicians
• Spearheading retention and productivity enhancement measures for the frontline professionals recruited; designing and
developing competency based learning systems
• Developing and deploying professional programmes in sync with business requirements in aligned divisions
• Identifying training needs across levels through mapping of skills for different roles and analysing existing level of
competencies; managing the development of training curriculum; formulating and reviewing training outlines
• Preparing pre-training and post training evaluation tools and kits; identifying potential areas for grooming employees and
mentoring to develop appropriate modules
• Maintaining the General Motors training completion percentage for staff from all departments
• Providing assistance to technicians on technical issues
• Collaborating the General Motors training sessions by identifying and enrolling the candidates on a regular basis
• Maintaining training registry, training lunch claim expense reports, training completion status reports and so on; coordinating
the Third Party Specialist training sessions on special occasions based on requirements
• Preparing technicians for the General Motors Annual Skills Test conducted in Dubai

• Identified warrantable parts and provided approval for the claims made
• Organized in-house and on-job training programs for the Supervisors, Technical Advisors and Technicians
• Resolved technical problems and determined appropriate technical directions with the help of Ford hotline assistance and
technical service bulletins
• Forwarded GCR to manufacturer based on the troubles observed in the field
• Diagnosed the complaints on Ford vehicles that were not solved during Technician/Foreman Inspection

• Planned, organized and supervised the work of Service Advisors, Warranty Clerks, and Service Technicians with Area
Manager’s coordination; developed standards for staff activities and evaluated the performance of staff
• Developed strategic plans to improve workshop income through warranty and insurance claims
• Prepared product information reports for General Motors warranty approvals and technical information reports for insurance
claim approvals as well as for the company’s Management’s Information
• Maintained General Motors’ training standards for workshop staff; conducted in-house trainings for service technicians,
workshop staff on General Motors and other OEMs announced Service Campaigns
• Coordinated work with other departmental sections and divisions and advised departments regarding engineering
requirements; resolved technical problems and determined appropriate technical directions with the help of General Motors’
web pages
• Participated in safety campaigns of consumer companies, evaluated workshop tools requirement and increased the used
vehicles sales by quality workmanship

• Develop elearning projects from inception through evaluation.
• Encourage organizational and business support and funding of elearning programs.
• Identify engaging and effective elearning experiences for a wide range of audiences.
• Be able to articulate to stakeholders why they should support elearning program development.
• Create a request for proposal, respond to vendors' queries and manage the outsourcing process.

Other certificate

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