Qualified Commercial Assistant - Business Management

Human Resource Management - economics
performance evaluation
competencies

Sport journalism

foreign trade and commerce
negotiations.
logistics

Responsibility for the delivery of the contract on all its aspects (end-to-end contract management): global and local customer relationship, financial P&L performance (cost, revenue and risk management), service and product delivery as per contract, billing, growth, change management, asset management, supplier management, project management - handled contracts' revenue from 80.000€ to 90.000.000€
Managing and synchronising the work of the account teams
Continuous Improvement - achieved CI Silver level, a lot of A3-s and JDI-s, such as recruitment, cost saving projects - 3.000.000€
Taking part actively in recruitment
Setting up the new joiner training program and holding the new joiner training sessions
Preparation of reports

from assistant to team leader during 7 years :
Coordinating a team of 10 people (Back and Front Office) - team leadership
Leading and doing some job transfers, handovers successfully, setting up a new team
Organising the daily work of the customer service team
Participating in workshops, continuous improvement projects
Holding trainings for the new joiners and creating the process documentation to them
Writing ISO procedures and achieved ISO certification
Keeping contact with foreign partners and domestic suppliers, handling customers' complaints with sorting out billing issues ~ 40 closed dossiers/day
Creating actively French sample letters
Administrative tasks
Preparation of reports

Part-time job, summer work, professional practice, student work
eception of foreign and domestic partners, sales, administration, event management

Bronze and silver level
A3 - JDI
Projects

Advance practical project management training,

interview tecnhincs
searching
HR database

Certificate of examination in level C1

–

Certificate of examination in level C1

–