Student

Specialized Teacher - Professional/General Schools

Italy

1 year experience

Birthday:

Nationality:
Italian

48390765

University education

Timeframe
Degree / faculty / university
Study areas

2015-09 – 2017-09

Master
Sociology (post-graduate)
, Italy

Social Innovation and Governance
▪ Advance Quantitative and Qualitative Methods in Social Research
▪ Organizational Change
▪ Labour Economics
▪ Sociology of Labour
▪ Global Health Policy

2016-08 – 2017-02

completed

Erasmus - Master Degree
Public Health (post-graduate)
, Ireland

▪ Crime Prevention: policy and new interventions
▪ Education in Prison
▪ Sociology of Evil
▪ Sociology of Health, Illness and the Body

2011-09 – 2015-03

completed

Bachelor
Intercultural Communication
, Italy

Curriculum: Anthropology
▪ Core courses: Human sciences, Linguistics, Corporate communication
▪ English and Japanese
▪ 103/110

2005-09 – 2010-09

High School
Information Management
, Italy

Maths
Informatics
Telecommunications
History
English

Professional experience

Timeframe
Occupation / company
Tasks

2017-04 – Till now

International Affair Office Assistant – Mobility Assistant
, Italy

• Welcome Desk
• Counselling and Problem Solving as regards International Students (Incoming/Outcoming) Institutions and Bureaucracy
• Back Office, Mail, Documents

2015-01 – Till now

Sprachlehrer
, Italy

English / Japanisch für Hochschulstudenten
Business English für Arbeitnehmer

2011-09 – 2015-02

customer care
, Italy

Customer care
▪ Technical, commercial and administrative assistance
▪ Complaints management
▪ Administrative support and management of contractual practices
Business or sector Telecommunications

Language ability

Language
Level
Exam / certificate
German
Conversational (B2)

–

English
Good negotiation skills (C2)

Certificate of participation in level C2

Japanese
Intermediate (A2)

Other certificate

Spanish
Intermediate (A2)

Other certificate

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

Mastery of Microsoft Office main tools.
• Excellent knowledge of the main applications for customer care data management, in particular Smile and Remedy applications.
• Good knowledge of SPSS and STATA, software for data analysis.

  • Automobile

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