1997-08 – 2004-08
Bachelor of Computer Science
Computer Science
, Honduras
Computer Science
, Honduras
- Document_Study_011.jpg
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IT TesterChile |
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4 years experience |
Birthday:
Nationality:
Chilean
26598598
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University education
Timeframe
Degree / faculty / university
Study areas
Professional experience
Timeframe
Occupation / company
Tasks
2016-03 – 2016-09
Field Technology Consultant
, Chile
References are available upon request
, Chile
References are available upon request
Provides field technical support to customers by serving as the primary technical interface for company products,
solutions, and services. Performs a variety of product, and technical support functions which include research and
resolution of presales technical and process related issues.
Other profile data will become visible once you register
To register2012-01 – 2015-07
Technical Support Analyst
, Chile
References are available upon request
, Chile
References are available upon request
Attend and follow up to resolution the priorities of multiple customers
concerning issues of varying criticality with the post-sale products in a fast
paced environment. Being the main liaison between customers and developers
in the delivery of commonly agreed fi xes to customers when applicable.
2008-12 – 2011-12
Field Service Engineer
, Chile
References are available upon request
, Chile
References are available upon request
Supervision and troubleshooting of the prepaid billing platform for all the
applications that encompass mobile services. Attend and implement customer’s
specifi c requirements and develop a standard based solutions based on those
requirements.
2005-06 – 2007-10
Service Desk Analyst
, Honduras
References are available upon request
, Honduras
References are available upon request
Supervision and management of operational systems between service stations.
Implementation and enforcement of cooperative environments. Implementation,
monitoring and analysis of performance of such systems and development of
requirements based on those results.
Training and development
Timeframe
Degree / institute
Content
Further training
2015-11-18 – Till now
ITIL® Foundation certificate in IT Service Management
, Chile
, Chile
- Document_Education_021.pdf
Further training
2017-09-01 – 2017-09-15
completed
ISTQB® Certified Tester
, Chile
, Chile
- Document_Education_011.pdf
Further training
2014-06-12 – 2014-06-19
ODM
, Chile
, Chile
Diagnostic Methodology
Language ability
Language
Level
Exam / certificate
English
Fluent (C1)
–
Spanish
Mother tongue
–
German
Basic knowledge (A1)
–
Other skills
Key professional skills
Driver licenses
Interests, hobbies, personal
unix, linux, orcl database, bash, sql, web services, Analytical, Attention to Detail, Critical Thinking, Customer Support, IT Support, Logical Thinking, Problem Solving, Product Support, Software Quality Assurance (QA), Team Oriented, Teamwork, Technical Support, Testing,
- Automobile