Manager - IT


10-15 years experience




University education

Degree / faculty / university
Study areas



Bachelor of Engineering
Computer Science

, India

Professional experience

Occupation / company

2017-07Till now

Manager - IT & Technical Operations

, India

Managing teams involved in heterogeneous IT functions such as Vulnerability management in Microsoft Windows and GNU/Linux environments, Cross cultural communication, Prioritization of deliverables based on business importance and a good manager of time and resources for achieving the organizational goals.


Manager - IT & Technical Operations

, India
References are available upon request

Spearheading teams for directing Heterogeneous IT functions such as Vulnerability Management in Microsoft Windows & GNU/Linux Environment and Microsoft SharePoint Administration with key focus on SLA based service delivery
Monitoring and supporting entire Hardware & Networking Infrastructure in facility; coordinating project/new office set-up functions; monitoring on-site activities and final execution of projects within the time & cost parameters
Directing the complete Network Administration functions such as:
Planning, configuring and upgrading LAN/WAN as per organisational requirements, governed by communication protocols
Extending high-end technical support; addressing performance bottlenecks & ensuring maximum network uptime
Configuring firewalls, designing and deploying security policy, managing rules based policies, administrating accounts
Setting-up the permissions & access, analysing network traffic and troubleshooting all the Firewall problems
Managing the System Administration entailing:
Setting-up, monitoring and maintaining the office hardware infrastructure
Deploying and monitoring Workstations and Servers (Windows Server 2003 and 2008)
Implementing and maintaining Smoothwall ® UTM System
Facilitating maintenance and upkeep of Access Control Systems and Security Camera Systems
Installing, maintaining and monitoring all Desktop and Laptops in the office environment as per business requirements
Deploying and maintaining Virtual Servers in HyperV Server, along with maintaining HyperV Server
Monitoring Domain Controllers, File Servers and NAS
Backing up databases from Database Servers (MS SQL Server 2000 and 2005) on a day-to-day basis
Administering all aspects of Windows domain such as maintaining Active Directory Users and computers and backing-up Active Directory on a regular basis; installing Anti-Virus & Security tools and ensuring IT security as per company’s policies
Documenting the Disaster Recovery plans of the organisation


System & Network Administrator

, India
References are available upon request

Monitored and supported entire Hardware Infrastructure in facility; worked with the Network Team for Firewall and Router Configuration changes as per the business requirement; managed a gamut of functions like:
Preparing and maintaining the Fixed Assets Register for facility and updating the same on a timely basis
Ensuring timely roll-out of Desktops & Laptops as per business requirements
Maintaining effective channels of communication with reporting authority - Manager (Director of facility)
Facilitating maintenance and upkeep of Access Control, Security Camera and other related systems
Participating in weekly status update meetings with the management
Led the deployment & maintenance of Virtual Machines (Windows® XP, Windows® 7, Windows® Server 2003 R2 & CentOS) in Microsoft® Windows ™ Virtual PC (2007 &Windows 7 versions), HyperV™ and Oracle® VirtualBox


Programmer Analyst

, India
References are available upon request

Worked in different areas including Basic Networking, Mail Server Installation & Maintenance, Firewall Administration, System Administration and Maintenance; monitored & supported the up-gradation of network infrastructure
Contributed in installation of client/ server set-up & customization, preparation of technical documentations related to network infrastructure & disaster recovery and Java socket programming; performed impact analysis
Monitored infrastructure on a regular basis; managed the installation, maintenance & upkeep of mail server infrastructure (Zimbra Open Source Server) and facilitated timely patches for securing the server
Liaised with third party suppliers and vendors, for procurement of hardware infrastructure such as Routers, WAN Optimisers, Core Switches, Network Switches, Online UPS, UTM Devices, Servers, Desktops and Laptops

Language ability

Exam / certificate
Good negotiation skills (C2)

Good negotiation skills (C2)

Mother tongue

Basic knowledge (A1)

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

Managing teams involved in heterogeneous IT functions such as Vulnerability management in Microsoft Windows and GNU/Linux environments and Microsoft SharePoint administration.
Key member in IT expansion and revamping projects in the organization.
Key member in the PCIDSS implementation team.
Adept in building strong relationships with IT staff, customers, vendors and third party contractors
Working in a mixed environment which has most flavours of Microsoft Windows and open source platforms
Networking and systems management
Team and resource development
Has conducted recruitment exercises meeting business skill set needs
Onboarding and separation process management
Conversant in appraisal and various resource assessment techniques
Managing SLA based service delivery
24x7 shift pattern management
ITIL based service desk management
Effective utilization of resources and skillset development
Business need based style of management.
Well acquainted with cross cultural communication
Collaboration with all levels
Delegation of tasks
Overseas project transitioning
Level-headed leadership for crisis management
Implementation of DR process
IT security and process implementation
Prioritization of deliverables based on business importance and a good manager of time and resources for achieving the organizational goals.

  • Motorcycle
  • Automobile

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