Customer Service Adviser

1. Develop product knowledge by keeping up to date with service and product offerings as made available by the company 2. Sales of its products and services in the Store 3. Providing product and service information to the customers 4. Proactively demonstrate services to customer 5. Sell products and services to customers according to customer needs 6. Ensure process adherence in all transactions 7. Use range of tools and techniques available to structure and manage different types of customers and close sales (internet, marketing material, interactive areas and tools)

Technical support of mobile phone issues like connectivity problems and phone call issues home broadband connections and fixed line support.this includes fiber and ADSL lines.

Manage large amounts of inbound and outbound calls in a timely manner.
Handle various customers’ requests, inquiries and questions.
Build sustainable relationships and engage customers by taking the extra mile.
Create an accurate profile for new and existing customer’s data on Auto-line.
Handle customer’s complaints before filing/registering them with the customer care department.
Conducting welcome calls to greet new customers & confirm their data in addition to checking on customer’s satisfaction during the closing deal process.
Contact potential or existing customers to inform them about a product or service using scripts.
Answer questions about products or the company.
Ask questions to understand customers’ inquiries and close sales.
Direct prospects to the field sales team when needed

Act as a front-line interface with customers of Customers.
Role involves responding to customers over the phone and resolving their inquiries.
The main purpose is to facilitate and provide a global customer service standard
Own and manage the client relationship: resolving calls efficiently and effectively.
Ensure service level agreements are met and maintained.
Work as part of a team to ensure offering world-class Customer Service at all times.
Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
Mentor and support new employees.
Use the job tools (telephone and computer) effectively.
Meeting service level in handling all transactions measured through productivity reports.
Accuracy in handling all assigned tasks.
Maintain professional work relationships with colleagues, supervisor and manager.

Summer Training on Electronics Engineering in an oil company

Certificate of participation in level C2

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