Project Manager

• Leads a project team of engineers, business analyst, and internal and outsourced development partners to bring products from concept to market
• Ensures delivery of reliable, cost effective, and high quality solutions for complex Networking projects
• Delivers high quality complex software network products by utilizing multiple engineering disciplines for products, systems, software, and solutions
• Manages and reports quality for products, including quality and technical issues associated with network products
• UAT Test lead for the integration into Supply Chain systems.
• Manages and creates organizational Lean Six Sigma project portfolio
• Coaches and approves projects for over 60 global resources (USA, China, Costa Rica, UK, Taiwan, and Singapore); ensures that the aforementioned projects are aligned with the Lean Initiative program that aims to provide process improvement opportunities

• Coordinated and directed projects, created detailed project work plans as appropriate to accomplish goals and meet changing requirements
• Managed day-to-day operational aspects of engineering projects
• Coordinated real estate and site operations management
• Developed and managed operating budgets
• Identified and implemented cost-saving initiatives

• Organized and coordinated IT Service Desk activities (1st level support) according to agreed service levels based on ITIL.
• Managed day-to-day service point support operations to ensure quality
• Ensured that all governance, controls, and compliance requirements are met
• Managed a team of 25 people; provided coaching and training to team members
• Actively participated in strategic decisions and directions of the Service Desk
• Managed escalations from Western Europe and was the primary point of contact between the business and IT teams
• Managed service improvement and development plans (SIPs)

• Coordinated and directed projects, created detailed project work plans as appropriate to accomplish goals and meet changing requirements
• Managed day-to-day operational aspects of engineering projects
• Revised deliverables prepared by team before submitting to stakeholders
• Prepared engagement reviews and quality assurance procedures
• Managed project budget
• Maintained relationship with stakeholders
• Provided logistical support to Engineering Director
• Prepared and conduct series of trainings

• Coordinated and planned maintenance for all embassy facilities (electrical, mechanical, environmental, fire safety and architectural);
• Overseen budget planning, tendered & awarded contracts, monitored contract KPIs;
• Prepared budget estimates, made recommendations to Facility Manager, and controlled expenditures
• Supervised the facilities management team (14 technicians)
• Assisted the Facility Manager and acted as Facility Manager whilst the FM was out of the country

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Certificate of examination in level B1

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