IT Systems Analyst

• Worked at Client location Societe Generale through HCL for supporting its ITEC PRD Operations.
• Facilitate monthly meetings with clients to document requirements and explore potential solutions.
• Specified user access level for each segment of one or more data items, such as insert, replace, retrieve, or delete data.
• Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
• Performed modifications on existing form as per change request and maintained it.
• Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Updated and Shared production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS
• Involved in the continuous enhancements and fixing of production problems.
• Worked in Production Support Environment as well as QA/TEST environments for projects, work orders, maintenance requests, bug fixes, enhancements, data changes, etc.
• Improved the performance of the application by rewriting the SQL queries.

Over 3+ years of experience in supporting business solution software and analyzing business operations. Expertise in ITIL, ITSM operations and Production Support. • Interacted with the business users, collected the requirements, analyze the requirements, design and recommend solutions.
• Working experience in Production support, troubleshooting the application and resolving bugs.
• Good understanding of ITIL and ITSM operational processes like Incident Management, Change Management, Problem Management, Release Management and Service Improvements.
• Provided support and inputs in Agile software deployments.
• Work with QA, Release Management and Support teams to ensure Quality Rollouts.
• Experience in handling ITIL Methodologies.
• Working knowledge in Oracle Database and UNIX shell scripting.
• Proficient in Simcorp Dimension Tool in Investment Banking

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