IT Systems Analyst

Germany

3 years experience

Birthday:

Nationality:
Brazilian

36075201

University education

Timeframe
Degree / faculty / university
Study areas

2012-022017-09

completed

Bachelor
Software Engineering

, Brazil

Professional experience

Timeframe
Occupation / company
Tasks

2017-092018-09

IT Systems Analyst (Intern)

, Germany
References are available upon request

Case Investigation and Resolution department; global 2nd level customer support; assessment and documentation of customer complaints; risk assessment and escalation of system defects.

2015-062017-09

Quality Control Intern

, Brazil

Manual testing and quality assurance; requirements engineering and requirements maintenance; solution design.

Language ability

Language
Level
Exam / certificate
English
Good negotiation skills (C2)

Other certificate

  • Document_Language_011.pdf

Spanish
Fluent (C1)

Portuguese
Mother tongue

German
Basic knowledge (A1)

Other skills

Key professional skills
Driver licenses
Interests, hobbies, personal

Software testing; software analysis; IT customer support; 2nd level customer support; requirements engineering.

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