Engineer - Technical Information Technology

* Collaborated with the client for requirement gathering session and to transform them into turnkey solutions.
* Involved in training junior members on ServiceNow.
* Handling multiple projects without any external aid.
* Integrated ServiceNow with BMC TrueSight.
* Now working on integrating ServiceNow with Cisco Finesse, and Netgain Systems.

* Have worked on Incident Management, Problem Management, Change Management, Service Request Management, Release Management, ACLs, SLAs, and Notifications.
* Developed custom Application for onboarding and offboarding users.
* Customized Idea, Demand and Project Portfolio Management Modules.
* Integrated Service Now with the third party ticketing tools ‘DecisionOne’ using SOAP Method and ’A and O‘ using REST Method.
* Developed custom Application called ‘ERP Request Application’.
* Have worked on Configuring LDAP Server and SSO.
* Integrated Service Now with SCCM through Orchestration to automate application deployment.
* Have customized Service Portal and have experience in developing custom widgets.
* Customized Hardware Asset Management and Software Asset Management Modules.
* Integrated CMDB with an Asset Management tool called ‘Altiris’ using JDBC Connection.
* Worked on SFTP method to automate user population in USER table.
* Integrated ServiceNow Event Management Module with SolarWinds Tool.
* Integrated ServiceNow Problem Management Module with the JIRA Tool over REST Method.
* Implemented Discovery for CMDB auto population.
* Have worked extensively on Workflows, Import Set, Transform Maps and Transform scripts.
* Have involved in providing Knowledge Transfer Programs and assisted clients in migrating from a legacy ITSM Tools to ServiceNow.
* Have performed Instance upgradations utilizing ACE Reports.

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