Specialist - Operations Management

Operational management
Critical thinking
Contemporary hospitality issues
International marketing communications
Human resource management
Strategic management

Food and beverage service
House keeping
Food production
Tourism marketing
Hotel accounting
Human resources
Front office
Computer application
Food safety

• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the area of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure Management and employees full understanding of business needs, auditing compliance, tracking progress towards goals, and measuring analytics on P &L and ROL.
• Engage high-level negotiations, generating lucrative contracts and build beneficial partnerships with clients via regular, productive communication.
• Ensure all legal and regulatory documents are filled and monitor compliance with laws and regulations.

• Develop and implement an intuitive and efficient marketing strategy to promote the hotel services.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Managing staff and overseeing schedules to make sure all departments have enough employees to provide assistance to guests.

• Support the role of HR as a trusted business partner by ensuring HR initiatives, programs, and policies are fully understood and implemented thoughtfully within the business.
• Provide an ear and be a coach to employees to help them navigate job issues, career development and answer general questions regarding HR programs and policies.
• Coordination of time and attendance system/labour reporting. May approve time and attendance punches, and events.
• Employee safety, welfare, wellness, and health reporting.
• Employee orientation, development, and training logistics and recordkeeping.
• Administered payroll, company benefits packages, corporate events, and teambuilding meetings and outings.

oversee entire operations of restaurant and providing strategic directions.
conduct periodic review along with planning , organizing , directing and controlling of work.
setting and motivating the staff for multitasking job and achieving target.
• Responsible for accounting and coding of all purchase for food and beverage operations will do cost saving measure and Improve sales and maximize profit.
• Supervise all activities and ensure compliance to all company standards to increase all sales of labour costs and prepare various reports accurately and within timeframe.
• Resolving all complaints and maintain food quality at all times and perform regular interviews with all employees.
Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

• Conducting briefing for hosts before and after operation with taste panels and a short role play training every day.
• Lead the team of customer focused and multi skilled staff to achieve high levels of customer service.
• Organizing the daily and weekly rotas for the Restaurant and Bar.
• Acting as an inventory controller and providing staff training according to the standards of the company policies, regulations and food safety guidelines.
• Monitoring the business by sales and customer surveys.
• Responsible to ensure that the guest is served efficiently with well-presented, good quality food and drinks in a relaxed atmosphere.
• Ability to create a great atmosphere & be an inspirational host.

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