Business Manager - Hotel / Restaurant

Food & Beverage Production, Food & Beverage Service, House Keeping, Front Office, Sales & Marketing, Human Resource Management.

• Responsible for overseeing the F&B outlet and assist Manager and General Manager in daily operation
• Ensuring the quality of overall outlet operation to maximize guest satisfaction based on brand and service standards.
• Responsible for Learning & Development of the team
• Providing positive leadership and motivation to operations personnel and holds them accountable to achieve desired results of guest satisfaction & profitability.
• Developing and implementing operational and financial strategies that support the property goals of guest satisfaction and profitability.
• Assisting Outlet Manager in the development of the annual budget, reports and tracks variances against the budget, labor costs and related expenses.
• Ensuring that all team members embrace and uphold all service and communication standards as outlined by the Company’s Standards.
• Managing group or interpersonal conflict situations effectively and in partnership with Human Resources as needed.

Industrial Training
• Completed training in all four departments of the hotel i.e., Front Office, Housekeeping, F&B Service and F&B Production.

Certificate of examination in level A2

Certificate of examination in level A2

Other certificate

Other certificate

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