IT Advisor

My role is to Identify a ongoing and recurring IT problems and Execute appropriate communication activities to various teams and business units through notification and escalation.

• Establish a clear and coordinated approach to restore normal service operation as quickly as possible.

• Monitor existing tickets and escalate to management if in risk of missing the service level targets

• Identification of ongoing and recurring problems.

• Prioritize incidents and Service request based on priority and urgency, and assessing service provider team resources and capacity.
..
• Respond to user escalations and engage functional escalation and service delivery management as required.

• Communication with customers as required: keeping them informed of incident and service request progress, notifying them of impending changes, and agreed outages.

• Handle desktop connectivity issues and provide appropriate solution to user.

• Application installation and Support and to check software licensing before installing the software .

• Microsoft office suite support

• Printer installation and support

• Diagnosing and solving hardware /software faults

• Desktop operating system maintenance , troubleshooting and diagnosis

• Active directory user account management

• Identify analytical and systematic approach to problem solving.

• Continuous follow-up with global support teams for relevant notification updates per SLA, and to drive resolution efficiently.

• Provides technical support to diagnose, analyze, research and resolve routine computer incidents for internal and external customers. Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services.

• Researches, responds to and resolves routine questions and problems from internal customers through conversation and in adherence with organizational policies, procedures and time frames. Refers more complex questions and problems to s

my role is to Identify a ongoing and recurring IT problems and Execute appropriate communication activities to various teams and business units through notification and escalation.

• Establish a clear and coordinated approach to restore normal service operation as quickly as possible.

• Monitor existing tickets and escalate to management if in risk of missing the service level targets

• Identification of ongoing and recurring problems.

• Prioritize incidents and Service request based on priority and urgency, and assessing service provider team resources and capacity.
..
• Respond to user escalations and engage functional escalation and service delivery management as required.

• Communication with customers as required: keeping them informed of incident and service request progress, notifying them of impending changes, and agreed outages.

• Handle desktop connectivity issues and provide appropriate solution to user.

• Application installation and Support and to check software licensing before installing the software .

• Microsoft office suite support

• Printer installation and support

• Diagnosing and solving hardware /software faults

• Desktop operating system maintenance , troubleshooting and diagnosis

• Active directory user account management

• Identify analytical and systematic approach to problem solving.

• Continuous follow-up with global support teams for relevant notification updates per SLA, and to drive resolution efficiently.

• Provides technical support to diagnose, analyze, research and resolve routine computer incidents for internal and external customers. Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services.

• Researches, responds to and resolves routine questions and problems from internal customers through conversation and in adherence with organizational policies, procedures and time frames. Refers more complex questions and pro

My role was to assist customers to identify computer problems and
advising on the solution

• Conducting Documents and Simulates complex customer issues to find solutions and fixing customers inquiries and problem and may additional service as neccassary.

• To Maintains/builds relationships with other groups that impact the production.
• Identify and provide inputs on unique (or) recurring customer problems.
• Identify, correct & advice on the operational issues in client computer systems
• Prioritise and manage many open cases at one time.

• Establishing a good working relationship with customers and other professionals.

Other certificate

Other certificate

Other certificate