Manager - IT

Electrical and Electronics Engineering

• Placed at the client site, Majid Al Futtaim Ventures, reporting to the CTO, for management of projects within the IT shared services.
• Management of vendor teams and acting as the point of contact between the Business Units and the vendors.
• Management of projects with Scrum methodology.
• Study of business requirements and manage the implementation of Microsoft Dynamics CRM and Microsoft Dynamics AX.
• Functional testing of the applications.
• Budget, resource, schedule and risk planning and tracking.
• Working with the team on analysis and closure of KPMG Information Security Audit and Internal Audit findings across all the Business Units.
• Creation of IT Roadmap of the organization by mapping strategic and technological initiatives to projects.

• Project analysis, contract, budget and schedule preparation and monitoring.
• Preparation of proposals and SOWs in response to client RFPs.
• Performed business analysis and preparation of functional requirement specification for customised applications for the clients.
• ERP implementation to cater to customer requirements.
• Management of internal resources for project implementations and train resources on the job.
• End to end functional testing of the applications.
• Performed pre-sales demonstrations.
• Trained the clients on different products and assisted them in performing User Acceptance Tests.
• Handled client issues and their resolution.
• Identification and achievement of Key Result Areas for application implementations.
• Risk management and monitoring.
• Acted as a technical writer for different application releases.
• Handled social media marketing of the company.
• Assisted the CTO in formulating the IT business plan.
• Played a pivotal role in the recruitment of resources.

• Project contract negotiation with the vendor and preparation of the same.
• Budget preparation, tracking and cash flow analysis.
• Stakeholder and communication management of the project.
• Requirement analysis for the application and preparation of business requirement specification.
• Ensuring the alignment of project implementation with the strategic objectives of the organization.
• Planning and monitoring of project scope, timelines and vendor resources.
• Joint reviews with the vendor and issue resolution.
• Risk management and monitoring.
• Functional testing of the application.

• Drafting the contract for projects for their scope of implementation.
• Requirement elicitation for the projects and preparation of business requirement specifications.
• Estimation, planning and tracking the project schedule and resource allocation to meet the project timelines, budgets and scope of work.
• Identification and monitoring of risks through the project tenure.
• Managing vendors with respect to milestone deliveries, issue resolution and ensuring adherence to SLAs.
• Co-ordination among cross functional teams to ensure system implementation in respective functional areas.
• Identification of integration scope among different applications.
• Definition of Change Management procedure and organisation of Change Control Board meetings.
• Conducting regular project review meetings with all the stakeholders including the senior management.
• Preparation of MIS project reports and dashboards.
• Carrying out end to end testing of the applications against business scenarios to ensure alignment with business strategy and requirements.
• Participation in vendor and tool evaluations and generation of supporting documents.
• Preparation of cash flow analysis of projects for budget forecasting and tracking.
• Supporting the business users on the implemented solutions to ensure effective adoption of the systems.

• Demonstrated excellence in rendering extensive process consulting to Samsung and to the in-house programme team for a critical product delivery.
• Carried out extensive gap analysis of existing processes and designed new processes thereby helping the organization reach CMMI 1.2 SCAMPI B level.
• Holds the distinction of representing the project team for ISO 9001:2000 Surveillance Audit and ensured zero non-conformances.
• Steered an initiative on Requirements Management Process Improvement including study of tools like DOORS, OSRMT & Rational Requisite Pro which helped in improving programme performance by eliminating the overall defects by around one third.
• Successfully performed Earned Value Analysis for project monitoring and budget forecasting; controlled the project performance using statistical methods likeControl Charts, Rayleigh & Gompertz Curves and tools like Clear Quest.
• Led a team constituting of members from India, US, France and Romania; mentored new members of the team and provided on-the-job support.

• Team Lead for the 5 member Quality Assurance team of the organisation.
• Played a stellar role in rendering extensive process designing and consulting to a programme team of over 100 members and to the Australian customer, “Xchanging”, based on CMMI framework.
• Improved the testing process and project performance by introducing a new testing strategy and Bugzilla tool in the project.
• Successfully undertook functional testing of the application for Release readiness reviews.
• Monitored data for customer billing and tracked service level agreements as a member of Project Management Office (PMO).
• Planned and conducted ISO 9001: 2000 Internal Audits and Configuration Management Audits and steered the closure of non-conformances.

• Process Lead for the Offshore Development Centre (ODC) of a leading Japanese multinational, Canon and engaged in process analysis and design for their product development.
• Designed new processes and provided consulting to German and Korean automotive customers based on AutoSpice framework.
• Tested in-house developed applications and provided improvement inputs to the management.
• Played a pivotal role in Tata Elxsi winning a pilot project from an automotive customer against a top Indian competitor thereby expanding the account strength from 12 to 80 members.
• Engaged in ISO 9001: 2000 Internal Audits and Configuration Management Audits and ensured closure of non-conformances.

• Process gap analysis and closure for the achievement of CMM Level 5 and BS7799 Certifications for the company.
• Acted as the Functional Area Representative of QA function in the CMM certification.
• Steered automation of workflow in the organization with an in-house application and acted as the technical writer for the same.
• Functional testing of the application catering to finance and telecom domains.
• Successfully executed internal audits and configuration management audits based on
ISO 9001: 2000; analysed audit findings and ensured the closure of non-conformances.

ITIL V3 Foundation certification

Project Management Professional (PMP) Certification

Project Management Intern:

• Successfully conducted issue analysis of traditional Project Management methodology and feasibility study on implementing Agile and PRINCE2.
• Implemented Agile methodology in the project and provided consulting to the sub-contractor on this.
• Developed the strategy to automate Agile implementation with the tool, MKS.
• Developed Business Process Models with complete integration of cross-functional activities and team roles & responsibilities.
• Instrumental in benchmarking the performance of the company against industry standards using qualitative and quantitative analysis.
• Imparted training to the team members on project management methods.

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