IT Project Manager

Facilitating workshops and meetings with internal stakeholders in order to
reach consensus on requirements
Prioritizing, grooming and estimating the backlog user stories with the
geographically dispersed scrum team
Collaborating with the test manager in order to obtain user acceptance
Releases and road map planning
Delivering on time and on budget to date
Providing training materials and demo sessions to the Operational Teams
(end users)
Supporting the project manager during budget planning and procurement
exercise and it’s close monitoring thereafter

Gathering requirements from internal and external stakeholders
Supporting the Product Owner and the development team in order to
provide an understanding of the requirements and expectations from the
business regarding the final product
Updating and grooming the product backlog
Diligent follow up to obtain clarifications which helped us deliver a product
that met the needs of the end users
Knowledge transfer to the internal teams towards the closure of the project

Being in charge of a 5 people team, managing and increasing portfolio of
assets for clients for a wealth management company
Quarterly reports on 5,000+ funds performance so the clients will get a
better and more comprehensive way of investing their savings
Weekly / monthly reports tracking their performance and certain internal
metrics
Yearly relocation to the different offices of the company throughout Europe,
extending my client portfolio there and helping grow the team by managing
a team of coordinators

Was top performer of a small team of coordinators, dealing exclusively with
the top management of blue chip companies.
Acquired new clients for a wealth management company,
including prospecting for new leads and booking appointments with our
financial advisers.
Kept client database up to date, managed the schedules of the financial
advisers.

Close supervision of customer - agent interaction (reviewing audio and video
recordings of the conversations), making sure over 100 customer care
representatives had to approach each call using proper tools and stay
customer-oriented at the same time
Critical decision making: if an agent keeps results below client's expectations
(America Online - AOL), even though efforts have been made towards a
better performance then the agent had to be removed from the account.

Interacting with our customers by phone in a professional way, providing the
proper resolution in a timely and customer-friendly manner.
Providing details on the services our client (America Online - AOL) provided
taking care of different issues such as restricted accounts or renewing the
method of payment.

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Certificate of examination in level C2

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