IT-Systemanalytiker/in

• Change Management of an IT Infrastructure for a client catering for multiple BU across globe.
• Managing and practicing day to day activities of change management team to ensure the effective use and adherence of organizational CM process.
• Responsible for execution of the process at a departmental level and for reporting any deviation or circumvention from process.
• Participate and chair the TAB/CAB/ECAB/PIR reports.
• Taking and distributing all MoM and actions.
• Coordinate with the support groups and change requestor on information, change status, reports etc.
• Communicating the changes to all stakeholders.
• Validate the strategy, operational & Exception/Emergency, quality, backlog reports.
• Actively represent, promote and communicate the Change Management policy processes and procedures.
• Escalation handling and answering queries that come to team.
• Validate change records to ensure all mandatory information is recorded.
• Responsible for initiating process improvement ideas.
• Responsible for Preparing Release calendar and circulating with business
• Coordinating releases and quarterly database maintenance.

• Effectively working on Incident and Change related issues
• Thorough understanding of HP tools and Basic administration skills in windows server with LDAP knowledge in mapping business requirements, technical documentation and implementation/deployment.
• Co-ordinating the CAB calls on weekly Basis for Change Management.
• Broad knowledge in Administration activities on HP tools like Service Manager, Connect IT.
• An effective team member with proven abilities to be a part of the team & guiding team members.
• Possess excellent troubleshooting and interpersonal skills.
• Broad knowledge in ITIL and its raw facts.
• Worked actively on Windows Anti-virus server issues

I have attended and successfully completed professional training from the second largest IT organization as part of the job traning and acquisition. Also I have been trained on various soft skills and communication skills internally.
• Completed internal Trainings on ITIL and its row facts.

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