IT-Berater/in

Information Technology

Information Technology

Computing and Multimedia

Company Description:
is an Indian multinational IT consulting and System Integration Services Company headquartered in , India. It has a presence in 61 countries and serves over 900 large enterprise & Fortune 1000 corporations.

Project Involved #1: Lead Consultant – ITSM Implementation for a leading financial and Investment Company in the Kingdom of Saudi Arabia

Responsible for:
• Requirement gathering, analysis, planning, designing and implementing IT Service Management Solutions.
• Apply ITIL framework knowledge and assist stakeholders to define/identify and address weaknesses in the existing processes.
• Engage in proactive technical discussions and ensure adoption of best practices and solutions.
• Provide technical guidance and assistance as and when required.

Project Involved #2: Lead Consultant – EMS solution for an Indian Armed Force Unit

Responsible for:
• Plan, design and implement Enterprise Management Solutions using IBM Tivoli suite of products.
• Engage in proactive technical discussions and ensure adoption of best practices and solutions.
• Provide technical guidance and assistance to the team members as and when required.

Company Description:
It is an arm of , a French multinational corporation headquartered in . It is one of the world's foremost providers of consulting, technology and outsourcing services with a presence in over in 40 countries.

Responsible for:
• Plan, design and document monitoring solutions for customers using Tivoli suite of products. Help mi-grate existing solutions running on non-Tivoli products to Tivoli platform.
• Ensure that the performances of Enterprise Management Solutions are at the optimum levels and best utilized. Assist in application upgrades and bug fixing in a timely manner.
• Participate and contribute in CAB Meetings, assist in identifying and implementing continuous improvements to ensure an efficient and effective Change process ensuring stability of Service.
• Work closely with Capacity and Availability management teams and perform trend analysis to avoid reoccurrence of problems. Analyzing historical data to identify and eliminate potential incidents
• Engage in proactive technical discussions and ensure adoption of best practices and solutions.

Key Achievements:
• Cost-reduction of around 20% by deploying a Tivoli based monitoring platform and the advantage has been passed on to the customers.

Company Description:
It is a subsidiary of the world's largest information technology services and consulting provider. It is the only company in the world that offers end-to-end solutions to the customers from hardware to software, services and consulting.

Project Involved: Operational Lead Specialist - Tivoli Monitoring for an international mining, oil and gas company headquartered in Australia

Responsible for:
• Implementation and maintenance of Enterprise Management Solutions using Tivoli suite of products for monitoring the availability and performance of server, services, network and applications.
• Engage in proactive technical discussions and ensure adoption of best practices and solutions, highlight and own any issues that affect customer satisfaction.
• Highlight areas which can potentially achieve efficiency, perform activities to achieve operational efficiency and implement solutions to plug sources of human error
• Execute actions to fix or mitigate all security issues and ensure that they don’t go overdue.
• Ensure all changes are performed in the environment with zero failures; no SLA breaches occur and no contractual issues exist due to lack of process adherence.
• Provide technical guidance and assistance to the team members as and when required.

Key Achievements:
• Deployment of effective and proactive monitoring to ensure availability, stability and performance of the messaging platform, leading to an earn back of $300K from the customer.
• Sustain availability of monitoring components at over 99.5% against a market average of 97.5%. Reduction is alerts generated per device thereby increasing the quality of alerts generated.
• Recognized for remarkable performance by customer engagement VP and director.

Company Description:
It is a leading provider of end-to-end IT services for Fortune 500 companies. It engages a “hybrid” global sourcing and delivery model to provide IT and business process outsourcing (BPO) services through its international, state-of-the-art facilities.

Project Involved: Network Operations Centre (NOC), which concentrates in the development of effective monitoring solutions for Heterogeneous networks, Systems and Applications

Responsible for:
• Analyzing the requirements, design and implement monitoring solutions using various tools, primarily Tivoli Suite of products, across the organization.
• Evaluating new products in monitoring and system Management, preparing Development environments and integrating with existing products.
• Maintain the internal monitoring system and providing support and guidance for the monitoring team.
• Provide management information – reports and metrics, including Network/bandwidth Utilization, Network Devices/Servers availability etc
• Ensure high availability of servers and services, monitor Security threats to corporate WAN and LAN
• Integrate security, systems and network management events and locate the point of exposure and take action to fix it

Key Achievements:
• Increase pro-activeness in monitoring and alert generation from 58% to 92%, achieved by effective use of monitoring tools. This in-turn reduces unexpected system failures and service disruptions.

Company Description:
Hotel is one of the leading 5 Star rated hotels located in .

Responsible for:
Uninterrupted operation of Intranet, Internet based systems, maintenance of all IT related hardware and software being used at hotel and associated properties
Principal Administration:
• Smooth running of the hotel’s Property Management System, Point-of-Sale system, the Automated Minibar System and maintain very short system down time.
• Installation, maintenance and trouble shooting of the hotel’s internal network (both wired and wireless) and remote connectivity to other properties managed by the Hotel. Supervise error free operation of the Intranet system.
• Promptly attend to maintenance requirement from departments and individual users on day-to-day operating issues related to software and IT hardware.
• Assist and train staff in operating new equipment and maintain them on a regular basis either in-house or with the help of the supplier
• Perform any other responsible duties that may be assigned by the management from time-to-time.
• Implement new projects as per required industry standards

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