IT-Manager/in

In the Operation System Support (OSS) Dept. I'm leading the international team that support all the country (apart DE) in the performance management and analytic area.
Main activity of the team are analyse, design and deploy solution in an IT environment, collecting, harmonize and propose solution to our internal customer. Reducing the Total cost of ownership providing hosting solution or reusing architecture. Consolidate different tool across the region.
We introduced the BigData (Pivotal) concept in the main country, provide tool for Real time application (EMC RTI / Gemfire solution), KPI calculation (Oracle DB appliance, OBIEE, SAS Visual Analytics), data discovery (Visual Analytics), preventive maintenance using forecasting technologies (Customization with different Vendors), provide data correlation and federation for marketing use case with POC and real use cases taking data feed from probes (Netscout).
I'm also responsible for the definition and allocation of the budget of the team across the region

In the Operation System Support (OSS) Dept. I'm part of the international team focus on the Customer Experience Management and performance tool.
Main activity of the team is analyse, design and deploy solution in an IT environment. Deploy interCountry project to reduce Total cost of ownership with the approach of design once and deploy many.
We start the consolidation of CEM and Performance tool (using Oracle Exadata and Sparc Supercluster and OBIEE as presentation) to create the first Analytic infrastructure to ensure better and future proof capabilities in the analysis of different stream of data avoiding the 'per silos' approach.
I'm also responsible for the definition and allocation of the budget of the team across the region

In the Operation System Support (OSS) Dept. I'm leading an international team focus on the
Customer Experience Management, active and passive probing, taps and aggregators and Remote Technologies
Main activity of the team are analyse, design and deploy solution in an IT environment.
We design and deploy big project related to the CEM that include hosting for abroad country in Italy, define standardization and best practice across the country of the region.
Main partner for the project was Arantech with Touchpoint solution, TNF for probes and Motive & Mobile moment solution, Tektronix for probes and aggregators.
Create an infrastructure based on Citrix to allow cross connection for user to tool that reside in other country. We also renew the vendor remote access.

Network Engineering Department.
Analyse, design, evaluate and deploy IT solution for internal customer, marketing and final customer. Lead consultants team on relevant project

Network Engineering Department.
Analyse, design, evaluate and deploy IT solution for internal customer, marketing and final customer

Operation & Maintenance HQ Dept.
Main responsibility is to coordinate the project deploy phase and to support the colleagues of Field on troubleshooting

Consultant for (Italian telco provider) during the startup in the IT Department.
I design and deploy the customer care infrastructure, and work as system administrator for Windows and Unix environment.

Work as handyman in a computer shop as salesperson and computer technician

Worked as educator in a community of children at risk. I follow children during homework and play outside the school time during the evening

Prüfungs-Zertifikat auf Niveau B1