IT-Manager/in

Tschechische Republik

10-15 Jahre Erfahrung

Geburtsdatum:

Staatsangehörigkeit:
tschechisch

25438368

Hochschulstudium

Zeitraum
Abschluss / Fachbereich / Hochschule
Schwerpunkte

09/199706/2003

abgeschlossen

Master of Economics and Business
Bank, Finanzdienstleistungen

, Tschechische Republik

Berufserfahrung

Zeitraum
Tätigkeit / Unternehmen
Aufgaben

05/2016Bis heute

IT Operations Expert/Consultant

, Tschechische Republik

• Consulting it Operations vendor management
• Data processing - ETL, reporting, data migrations
• Consulting system implemetations
• Automation of processes

06/201403/2016

& Processes Department Lead

, Tschechische Republik

• Implementation of ITSM basic processes such as Incident, Problem, Request Fulfillment and Change management based on ITIL best practices.
• Implementation of reporting tools and responsibility for providing operational reports to senior management and internal customers.
• Support of internal applications such as JIRA, Omnitracker, ITSM tool, reporting portal and data integration tool.
• Responsible for automation of core processes within Operations.

10/201205/2014

Application Support Department Lead

, Tschechische Republik

• Implementation of ITSM basic processes such as Incident, Problem, Request Fulfillment and Change management based on ITIL best practices.
• Implementation of reporting tools and responsibility for providing operational reports to senior management and internal customers.
• Support of internal applications such as JIRA, Omnitracker, ITSM tool, reporting portal and data integration tool.
• Responsible for automation of core processes within IT Operations.

04/201109/2012

Internal application support Team Leader

, Tschechische Republik

• Support of internal applications in 24x7 mode.
• Responsible for managing implementation of new internal application releases
• Leading, motivating and managing team of 10 FTEs.
• Definition of Service Management Processes.
• Negotiation of OLA conditions.
• Design and definition of Transition to Operations process for second level support to ensure smooth take on process of for newly released applications.

06/200703/2011

Monitoring, testing Team Leader

, Tschechische Republik

• Design and definition of testing strategy.
• Support and enhancement of internal monitoring systems including responsibility for future strategic development of the tool.
• People management in full scope from hiring to development.
• Design and definition of Transition to Operations process from testing point of view.

04/200506/2007

Application support Technican

, Tschechische Republik

• Application support of customer services domain.
• Testing and implementation of new applications and new releases.
• Close co-operation with developers during development phase.
• Close co-operation with country administrators during testing, implementation and run phase.

Sprachkenntnisse

Sprache
Level
Prüfung / Zertifikat
Englisch
Fließend (C1)

Deutsch
Gute Grundkenntnisse (A2)

Tschechisch
Muttersprache

Weitere Fähigkeiten

Kompetenzen
Führerscheine
Interessen, Hobbys, Persönliches

• Experienced technical and people manager with ten years of experience in ITC in the area of Operations, Application Support, Processes and Reporting.
• Skilled in building effective and motivated teams on international level.
• Strong sense of commitment and focus on delivery.
• Enthusiastic in introduction of new technologies to ensure economy of scale.
• Focused on development of young talents.


Computer skills
• MS Excel, MS Word, MS Access, MS PowerPoint – expert knowledge of office applications
• MS Visual Basic, MS VBA – advanced knowledge of programming
• HP-UX, Linux – very good knowledge of scripting
• Oracle, MySQL, MS SQL – good knowledge of db administration
• SQL, PL/SQL – very good knowledge
• Windows, HP-UX (Unix), Linux, System36(IBM) – very good knowledge of OS
• Opsview/Nagios, Application manager, etc. – very good knowledge of monitoring systems
• Pentaho Data integration, Pentaho BI Server, Business objects – very good knowledge of reporting tools

Process skills
• ITIL foundation certificate – IT Infrastructure Library
• PRINCE2 certificate – Project management methodology

  • PKW

So geht's