Fachberater/in - Softwaretechniken

Interact directly with client to understand their business requirements.
• Project Planning – Take care of all the project activities to ensure that each activity is completed in a timely manner
• Leading the project technically working with SMEs from all technology tracks within the workplace area. Also work with engineering and practice teams on niche solutions that has been offered by them.
• Working closely with delivery teams, implement standard best practice in target accounts to deliver consistent service delivery and exception customer satisfaction.
• Build strong and lasting relationships with internal and external customers, and key delivery partners to discuss our service roadmaps.
• Implement standard governance, reporting and escalation processes across Transition and Delivery along with Program Management team.
• Involved in Campaign Development using IBM UNICA tool.
• Involved in extraction and cleaning of data using Teradata client and Teradata Studio.
• Involved in leading & managing a team of 6 within project.
• Responsible for creation and QA of the creative assets using Epsilon Harmony Tool.
• Involved in working on the RFPs related to new client responsibilities.
• Involved in using customer personalization tools in order to develop and deliver innovative personalized customer communications through multiple channels

Interact directly with client to understand their business requirements.
• Support and implement service level agreements (SLAs) with all Partners, which define accountability for all relevant inputs and outputs.
• Involved in Campaign Development using IBM UNICA tool.
• Apply common data modeling, design, and documentation techniques.
• Work to ensure a cohesive and highly motivated team environment with responsibility for effective skill transfer and knowledge share.
• Analyzing and tracking Campaigns and determining their effectiveness, also helping business in understanding
most profitable/unprofitable segment of customers.
• Understanding the requirement of the business partners and translating it to technical codes for the efficient targeting of the eligible population.
• Make use of Base SAS, Advanced SAS, SAS Macros to generate Performance metrics reports and Model validation to determine the effectiveness of credit risk models. • Perform and/or support product configuration, unit, system, acceptance and performance testing.
• Involved in leading a team of 4 within project.

Maintain close dialogue with the customer and take ownership of KPIs within Customer Satisfaction
• Involve in activities meant to increase the quality of our services, analyze and improve existing processes • Contribute in various project phases (analyzing, designing and delivering of new solutions)
• Provide operational data to Delivery Manager within agreed timeframes to allow timely client reporting
• Highlight project risks to senior management and mitigate them to keep the project moving
• Gain understanding of the engagement objectives, of the client's strategy, environment and constraints and assure that recommendations can be implemented
• Application Development: (Using Base SAS, Advanced SAS, SQL, Windows)
Creating and automating business reports for various departments for a faster and valuable analysis to provide recommendations and suggestions to improve the overall business of the company and help them take strategic decisions.
• Making changes to the code as part of the maintenance and developing new codes for data extraction
• Performed Data Cleaning & Validation activities using various analytical tools.
• Tracking life cycle status of all Configuration Items, including preparation of bulk data upload forms, data validation, monitoring and reconciling changes to the Configuration Items
• Ability to write Macros that are useful across multiple studies for automation and generic use.
• Creating the target audience. Generate lists from simple extracts to more complex assignments using SQL
• Analysis for customer profiling, segmentation and campaign tracking
• Create/review data reports and perform routine data validation activities.
• Track project deliverables using appropriate tools
• Generate, Analyze and present relevant commercial customer insights

Training on Agile Scrum methodology of project/product management

General Data Protection Regulation Training Certificate

Training on Six Sigma Green Belt

Training on Six Sigma Lean Digital

SAS Certified Base Programmer for SAS 9 certification

Project Management Professional (PMP) certification from PMI USA

Training on Information Security & Data Privacy

Training on C#.Net platform

Training in HTML, JavaScript

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