Fachwirt/in - Medien (Digital)

Leveraged experience through vital management positions guiding business to success

Implemented brand development strategies, including business development strategies, logo designs, and website designs

Raised profits by 150% within 6 months through planning on two projects known as Gullutube.pk and Daikhlo.com

Supported business growth through strategic planning and process development

Monitored over 25 employees' day-to-day activities and made plans to rectify issues resulting in their skill development

Enhanced operational efficiency and productivity by managing budgets, accounts and overheads

Built, implemented and updated effective SEO strategies

Helped clients develop website portals and social media pages to promote businesses

Developed SEO Team and lead the Search Engine Optimization projects

Produced and submitted weekly reports outlining progress against KPI objectives

Developed paid client ads for use on diverse social media platforms, achieving targets as per the committed KPIs

Game Development | Game Promotion | Social Media Marketing | Analysis | Designing
Launched Pakistan’s first Android game known as Battle Of The Champions HD.

Founded SocialFollowerz to provide assistance in achieving Facebook Likes, Facebook Ad Campaigns, Twitter Followers, Pinterest Followers, Google Plus 1 Votes and Youtube Views.

Also we were offering SEO, Vimeo Views, StumbleUpon Votes, Instagram Followers, Tumblr Followers and SoundCloud Plays. These services aim to help clients build authority and influence over the social network and follow the goals as we make them go VIRAL!

Achieved and consistently exceeded revenue quota through product and service promotion during routine emails and live chat

Maintained accurate and current customer account data with manual forms processing and digital information updates

Compiled customer feedback and recommended service delivery improvements to management

Evaluated customer issues and complaint trends to determine areas in need of improvement in our exchange system

Remained polite when speaking with difficult customers on live chat and on email

Trained new personnel regarding company operations, policies and services

Resolved associate, tool and service delivery issues revealed by statistical reports

Promptly responded to inquiries and requests from prospective customers

Provided basic technical support for clients on a wide range of online gaming company currencies

Investigated and resolved customer inquiries and complaints quickly

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals

Performed research on VoIP services and Practical know how to work over Linux Based Server (the backbone of any telecommunication organization), Installation of servers, Digital Voice Services from ASTERISK, Interactive Voice Response, Infinite PBX, and different services.

Teilnahme-Zertifikat auf Niveau C2

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