ERP-Systembetreuer/in

• Hauptfach: Marketing

Business Management
Marketing
Brand Management
Information Technology
Human Resource
Supply chain Management

o Gathered client requirements and prepared FDDs and communicated these requirements to technical personnel successfully.
o Creating basic and regression testing scenarios of TeamViewer sales process.
o Writing of tests cases for processes & executing test plans on each phases of deployment
o Monitoring and Reporting all the batch jobs (D365-FO)
o Monitoring & testing of sales process for TeamViewer GmbH.
• (Online Customer Portal>> Magento> CRM >D365-FO)
o Testing bugs reported on AzureDevOps
o Developing tests scearios and providing repro steps ro reproduce the issue in lower environment.
o Providing L1 & L2 support for production issues.
o Direct coordination with On-Site TeamViewer consultants.
- TeamViewer - D365 F&O and CRM Integration Project – Ms LogicApps
o Process: Learned all the key process involved in Team Viewer- Integration project for D365 Finance and Operations and CRM.
o Tests Cases: developed test cases for all the integrations
• Customer Account Create/Update in AX to CRM
• Contacts Create/Update in AX to CRM
• Sales Quotes Create/Update in AX to CRM
• Sales Orders Create/Update in AX to CRM
• Sales Invoices Create/Update in AX to CRM
o QA – Performed rigorous QA testing for all the processes in AX to CRM end to end.
o Support – Provided support from functional side on UAT and monitoring the integration flow.


- Business Central (BC)
o Process Learning: It includes the hands-on experience of D365 Business Central’s processes.
o Research: Testing of Pakistan Tax Localization module – D365 Finance and Operations, and developed understanding of end to end process for PAK Tax Localization
o Functional Design Documents: Designed the process cycle and developed FDDs for Pakistan Tax Localization with respect to Business Central.
o Process Implementation: Provided support to Dev Team for process implementation in business central.
o Pakistan Tax Localization: Designed processes and created the FDD in order to develop (P

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