Bankkaufmann/-frau

⦁ Lead the Service Team. Team management
⦁ Ensure smooth functioning of the branch and follow banking norms
⦁ Responsible for monitoring business, compliance and operations
⦁ Responsible for taking decisions that are cost effective and generate revenue
⦁ Responsible for the administration and efficient daily operation of a full-service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
⦁ Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation
⦁ Conduct daily morning huddles to discuss daily plan and agenda for employees
⦁ Capability building and manpower management
⦁ Mentor/Guide new joiner as well as existing branch employees
⦁ Maintain a healthy asset and liability book i.e., Journal Ledger growth
⦁ Ensure operations, risk control and process adherence at branches
⦁ Ensure RBI audits, inspections, Maintain branch audit scores
⦁ Adhere to standardized branch guidelines
⦁ Upkeep and maintain the branch (spic and span adherence to FIVE S norms)
⦁ Ensure availability of necessary infrastructure in branch

⦁ Achieved superior quality benchmarks in services by streamlining the operational functioning, conducting quality checks/reconciliation and investigation and fixing the loopholes with remedial measures.
⦁ Ensured adherence with the pre-defined standards and procedures, successfully established a compliant through complete quality control, quality assurance and performing inspection about employees.
⦁ Provided financial advisory solutions on various banking products to the clients by preparing complex financial analyses and models to aid in investment decisions.
⦁ Analyzed the competitive market trends, business cycles, consumer decision making preferences and was involved in conducting due diligence investigations of client companies.
⦁ Responsible for preparing detailed memoranda and making presentations describing key attributes of client companies.
⦁ Contributed in the business development efforts of the organization by participating in marketing events for the company, making client presentations, and preparing entire marketing strategies.

⦁ Provided operational support and expertise for delivering client solutions as per the SLAs and TAT. Holds the credit for managing operational transitions seamlessly, established systems and processes in place, identified existing voids and implemented effective strategies for fixing the systemic loopholes. Managed the end to end operational requirements with key focus for increasing revenues for the bank while identifying new business opportunities. Demonstrated efficiency in delivering Teller Transaction service to the clients and maintained accuracy but not limited to deposits (cash and cheque), withdrawals, funds transfers, bank cheque. Handled forex transactions while complying with procedures, customer’s grievances and provided proper solution within the TAT. Met the stipulated quality benchmarks by steering operational improvement and driving excellence in handling the functions of safekeeping of cash and financial instruments, offloading of cash, etc. Provided financial advisory along with timely solutions to the client’s financial needs and managed their portfolios
effectively. Initiated and developed relationships with major clients for business development and managed CRM activities for attracting new clients from diverse segments and retaining the existing ones. Implemented adequate systems, procedures and compliances plans for overcoming the existing loopholes within the process. Maintained cordial relations with customers by managing customer centric operations and handled interactions to gather their feedback regarding the products’ utilities. Consistently achieved the operational targets and developed sound knowledge of the consumer bank products (i.e. Retail bank mortgages/credit cards). Processed closure of accounts/ fixed deposits/ stop payment of cheques and ECS issuances of demand draft, cashier order, high value transactions like RTGS, NEFT. Was responsible for account opening/closure process, tax related process, NRE/NR

⦁ Prepared & submitted volumes for the month and the values (MIS), provided explanation on variations of values & volumes.
⦁ Coordinated with system engineering and support functions with respect to software tools development and enhancements.
⦁ Gained exposure to handling trade products like imports/exports transactions and was pivotal in processing LC drawings, bill discounting, import drawings, export document, FIRC export documents, and no dispatch documents.
⦁ Efficiently interacted with internal clients and supported trade service with internal reports.
⦁ Attended UAT testing and Business Continuity Plan Testing for all the banking products

⦁ Preparing For IFRS, International Financial Reporting Standard

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