IT-Entwickler/in

• Designing performance tools and BI analytics leading towards company goals
• Designing BI modules in SQL and ACCESS for insights and analytics
• Crunching data warehouse for multiple analytics to develop innovation in Customer intelligence
• Developing CET Customer Experience Technology on big data analysis with IBM COGNOS.
• Analytics on international business, our offshore sites in India and Egypt.
• Coordinating globally within the organization regarding reporting and analysis queries.
• Forecasting Strategies for revenues uplift, insights and recommendations.
• RCA for ongoing and upcoming hurdles, and insight in and for grey areas
IBM COGNOS Database management
*Database Analysis OLAP and OLTP
Data Ware House/BI modules
*Cost and Efficiency (Blue belt Analysis)
CAPEX and OPEX Analysis
Big data Analysis/Cloud Data

• Project Evaluation by SDLC model of Sync and Stabilize.
• applied the Spiral Model to achieve maximum client satisfaction
• SAP and CRM application environment
• Manages IT Resources for MIS reporting, asset management.
• Manages and accomplished the complete flow for the enactment of the company’s 40 Strategic and Controlling Centre.
• Planning and controlling Command over IT infrastructure from data center support to the user end support.

• Setup and operate the complete ITIL standard from SS to SD, ST, SO and CSI
• Spiral model to achieve maximum customer satisfaction for long term SLA
• Applied ITIL expertise in the service Level Delivery.
• Provide IT solutions and propose amendable projects to the Business
ITIL in SS to SD, ST, SO and CSI
SDM for IT Helpdesk

Engineering Core

Engineering management and IT

Prüfungs-Zertifikat auf Niveau B2

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