IT-Projektleiter/in

Cloud implementation Program Manager for UK Client
Led DCIM Global Implementation Program for UK Client
Led the Mainframe Service Desk Transition for major UK Airline
Led the Tooling & Automation project for major UK Airline
Led several DC Transformation projects (Cloud & Traditional) for various UK Clients
Analyzing & understanding solution requirements; facilitating solution development projects throughout the solution cycle from requirements gathering to implementation for business continuity
Driving business operations to outperform annual objectives and developing strong business relationships with strategic accounts
Functioning as key driver for business process design and solution identification, negotiating SLAs for large and medium-size business transformation projects
Proficient in working with International teams respecting cultural differences and fostering professional relationships
Deliver Project Management financials, forecast budget, expense reporting, managing project expenses and delivering projects under strict financial controls. Accountability for labor cost and expense for entire project and program life-cycle
Management of contract, participate in solution maturing with ability to support and renegotiate contract for business benefits (Contract Changes and Project changes)
Driving Change, Problem, Incidents

Headed Data Centre Steady State Projects for NA & Europe Accounts
Led various Data Centre Builds projects, EOL Refreshes, Application Deployment and Internal Operational Projects

Managing overall business & operations for EUS Accounts for – IMAC, IAM & Service Desks. Team of 35 Direct reports.
Led Transitions of EUS accounts for IAM & Service Desks for NA Account
Owning business reviews on periodic basis to represent the state of the business and the challenges.
Facilitating audits like SAS70, KCO Testing and Business Controls Audits held Monthly, Quarterly & Yearly

Technical Support for Microsoft Windows

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