IT Project Manager

Solution development for remote and onsite Service Desk and Desktop Management at ; management of a Mobile Device Management project at ; organizational consultancy activities for improvement of technical support of multifunction Printers through local Delivery Partners.

Management, coordination and support for development of new Information Systems to Regional Health Care System: Psychiatrics information System, Electronic (dematerialized) Prescription, “”. Gathering of new requirements from Regional Government Directors, project coordination of software development team and service operations at the regional ICT Public Firm, and later delivered at appropriate territory health structures (hospitals, private and public health companies / agencies). I also managed the related Services Lifecycles, contributing to their evolution and enrichment, in alignment with new regional laws.

In charge for the delivery of non-standard services to Business customers: remote monitoring and administration, complex telemetry, Multivendor, Single Point of Contact (SPOC). Remit includes: presentation, definition, support to sales force and implementation of IT services requiring personal intervention and/or active coordination of in-house teams (Service Managers, Field Engineers, Specialists in international teams) and/or Delivery Partners / Subcontractors. Responsible for Italy for successfully reaching assigned corporate targets for telemetry services and promotion of the joint webportal for support. I also represented the Delivery unit for risk assessment support services linked to procurement subject to non standard terms of contracts.

Technical presales activities for remote monitoring and management services, preparation or customization of documentation to fulfill the specific needs of Enterprise Customers. Also coordinated the activities of technical staff and local Partners for the delivery of proactive services and remote monitoring and management of infrastructures, providing guidelines for use of corporate tools and defining procedures and Underpinning Contracts with the support of the Partner Manager, requiring personal contact with the sales team for the definition of quotation costs. Provided technical training for Partners and Support Specialists on innovative products. Provision of specialist technical support for remote management tools.

Onsite and telephone-based diagnostics support to Enterprise-level Business customers for issues relating to Networks, Security, Servers and Solaris, Linux and Windows Servers operating systems. Provided technical training for Partners and Support Specialists on innovative products.

Head IT Systems Engineer. Systems engineer in charge of the corporate datacenter, consisting of NT and Linux servers. Remit included the installation of solutions for Internet connectivity and interoperability with IBM systems at the customer’s premises. Handled relationships with international agencies for the registration of Internet domains and the assigning of IP addresses in addition to Internet connectivity firms (/, ).

Information security management systems

PRINCE2 Project Management methodology and its background.
Certificate: P2R/

ITIL Best Practice in IT Service Management

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Certificate of examination in level A1